Privacy Policy

1. Introduction

Coki88 ("the Company", "we", "us", or "our") operates the online gaming platform accessible at https://coki88.lat and is committed to protecting the privacy and personal data of all users who access or register on our Platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.

This Policy applies to all users of the coki88 Platform, including registered players, visitors who browse without registering, and individuals who contact our customer support team. It covers data collected through the website, mobile interface, live chat system, and any related communications channels.

By registering an Account on coki88 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Definitions

The following definitions apply throughout this Privacy Policy:

• "Personal Data" means any information that identifies or could reasonably identify a living individual, including name, email address, phone number, date of birth, financial details, and IP address.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion.
• "Data Controller" means Coki88, the entity that determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Subject" means the individual to whom Personal Data relates — i.e., the Player or user of coki88.
• "KYC" means Know Your Customer verification — the process by which we verify the identity of Players before processing withdrawals or where required by our licensing obligations.
• "Cookies" means small data files placed on your device by the Platform for functional, analytical, or tracking purposes.
• "Third-Party Providers" means game studios, payment processors, fraud prevention services, and analytics providers engaged by the Company to deliver Platform services.

3. Data We Collect

Depending on how you interact with the coki88 Platform, we may collect the following categories of personal data:

3.1 Registration and Account Data

• Full legal name
• Date of birth (for age verification — minimum 21 years required)
• Email address
• Mobile phone number
• Residential address (including city and postcode)
• Username and encrypted password
• Preferred language and currency (MYR for Malaysian players)

3.2 KYC and Identity Verification Data

• Government-issued photo ID (e.g., Malaysian MyKad, passport or driver's licence)
• Proof of residential address (e.g., utility bill, bank statement)
• Proof of payment method ownership (e.g., screenshot of Touch'n Go eWallet, Maybank, or CIMB account in your name)
• Selfie or live photo verification where required

3.3 Financial and Transaction Data

• Deposit amounts, timestamps, and payment method details
• Withdrawal requests, amounts, and destination account references
• Betting and wagering history (stake amounts, game selections, outcomes)
• Bonus claims, rollover progress, and promotion redemption records

3.4 Technical and Device Data

• IP address
• Device type, operating system, and browser version
• Session duration and page interaction data
• Login timestamps and geographic location derived from IP

3.5 Communication Data

• Live chat transcripts
• Email correspondence with our support team
• Feedback, complaints, and dispute records

Data Category	Examples	Primary Purpose
Identity Data	Name, DOB, MyKad number	KYC compliance, age verification (21+)
Contact Data	Email, phone, address	Account management, support communication
Financial Data	Deposit/withdrawal history, payment method	Transaction processing, fraud prevention
Gaming Activity	Bets placed, games played, outcomes	Service delivery, responsible gambling monitoring
Technical Data	IP address, device, browser	Security, fraud detection, platform optimisation
Communication Data	Live chat logs, emails	Support quality, dispute resolution

4. How We Collect Data

We collect personal data through the following methods:

• Direct Submission: When you register an account, complete KYC verification, make a deposit or withdrawal, or contact support.
• Automated Collection: When you browse the Platform, cookies and server logs automatically record technical and session data.
• Third-Party Sources: In certain circumstances, we may receive data from payment processors (e.g., DuitNow, FPX, Touch 'n Go eWallet), fraud detection services, or identity verification providers to cross-reference information you have provided.
• Responsible Gambling Tools: Where you set deposit limits, loss limits, or initiate a self-exclusion request, we record and act on that data to enforce your chosen restrictions.

5. Purpose of Data Processing

Coki88 processes your personal data only for clearly defined, lawful purposes. We do not use your data in ways that are incompatible with the original purpose for which it was collected. The specific purposes for which we process personal data are:

• To create, maintain, and manage your coki88 account;
• To verify your identity and confirm meet the21+ age requirement through KYC;
• To process deposits and withdrawals in MYR via your chosen payment method;
• To deliver gaming services — slots, live casino, sports betting, and associated features;
• To administer bonus promotions, track wagering requirements, and calculate payouts;
• To detect and prevent fraud, money laundering, collusion, and bonus abuse;
• To comply with our obligations under international online gaming licensing requirements;
• To monitor gaming patterns for responsible gambling purposes and enforce player-set limits;
• To communicate with you regarding your account, security alerts, and promotional offers (where you have consented to marketing);
• To improve and optimise the Platform based on aggregated usage analytics;
• To resolve disputes, respond to complaints, and maintain support records.

6. Legal Basis for Processing

Coki88 processes personal data under the following legal bases, consistent with internationally recognised data protection principles:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted at registration — including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with our international licensing conditions, anti-money laundering (AML) obligations, and KYC requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gambling monitoring, where these interests are not overridden by your rights.
• Consent: Processing for optional marketing communications, where you have explicitly opted in. You may withdraw marketing consent at any time by contacting our support team.

7. Data Sharing & Third Parties

Coki88 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. We share data only in the following circumstances, and only to the extent necessary for the stated purpose:

• Payment Processors: To facilitate deposits and withdrawals, your payment details are shared with the relevant provider (e.g., DuitNow, FPX gateway operators, Touch 'n Go eWallet, Maybank, CIMB, Public Bank, Hong Leong, cryptocurrency exchanges). These providers are contractually bound to handle your data securely.
• Identity Verification Providers: KYC documents may be processed by third-party verification services to confirm identity and age. These providers operate under strict data processing agreements.
• Game Studios and Content Providers: Technical game session data (stake amounts, game ID, session identifier) is shared with the game providers who supply the titles on our Platform. No personally identifiable information beyond what is technically necessary is transmitted.
• Fraud and AML Service Providers: Aggregated transaction and behavioural data may be shared with fraud detection services to identify suspicious patterns. Individual data is handled under confidentiality agreements.
• Legal and Regulatory Authorities: Where required by applicable law, court order, or our licensing regulator, we may be obligated to disclose personal data to competent authorities.

All third-party service providers engaged by coki88 are required to process personal data only on our instructions and in accordance with applicable data protection standards. We do not permit third parties to use your data for their own independent purposes.

8. International Data Transfers

Given that coki88 operates under international online gaming licensing, some personal data may be stored or processed on servers located outside Malaysia. Where data is transferred internationally, the Company ensures that appropriate safeguards are in place — including contractual data transfer clauses and security standards equivalent to those applied to data processed within the Platform's primary jurisdiction.

Malaysian players should be aware that Malaysia's Personal Data Protection Act 2010 (PDPA) restricts the transfer of personal data outside Malaysia except in circumstances where adequate protections are in place. Coki88 takes reasonable steps to ensure any cross-border data transfers comply with applicable international data protection standards.

9. Data Retention

Coki88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, licensing, or regulatory obligations. The following general retention guidelines apply:

• Active Account Data: Retained for the duration of the Account and for a period of at least five (5) years following account closure, in compliance with AML and licensing record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years after the end of the customer relationship.
• Transaction Records: Retained for at least five (5) years for AML compliance purposes.
• Support Communications: Retained for up to three (3) years for dispute resolution purposes.
• Technical and Session Data: Retained for up to twelve (12) months for security and fraud analysis.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual.

10. Cookies & Tracking Technologies

The coki88 Platform uses cookies and similar tracking technologies to ensure the correct functioning of the site, understand user behaviour, and improve the overall experience. The following categories of cookies are in use:

• Essential Cookies: Required for core Platform functionality, including login session management, security tokens, and language preferences. These cannot be disabled without affecting your ability to use the Platform.
• Analytical Cookies: Used to collect aggregated, anonymised data about how visitors use the Platform — page views, session duration, and navigation paths. This data helps us optimise the Platform experience.
• Functional Cookies: Store your preferences (e.g., preferred game category, display settings) to personalise your experience on return visits.
• Security Cookies: Used to detect fraudulent activity, identify unusual login patterns, and support our fraud prevention systems.

You may adjust your browser settings to block or delete cookies at any time. Please note that disabling essential cookies may impair certain functions of the Platform, including the ability to log in or place wagers. Analytical and functional cookies can be disabled without affecting core functionality.

11. Security Measures

The security of your personal data is a priority for coki88. We implement the following technical and organisational measures to protect data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit TLS 1.3 Encryption: All data transmitted between your browser and the coki88 Platform is encrypted using current-standard TLS protocol.
• Encrypted Password Storage: User passwords are stored using industry-standard one-way hashing algorithms. Coki88 staff cannot retrieve your plain-text password.
• Two-Factor Authentication (2FA): Optional 2FA is available to all registered players for an additional layer of account security.
• Segregated Data Storage: Player personal data and financial records are stored in access-controlled environments separate from operational systems.
• Regular Security Audits: Our Platform and data infrastructure are subject to periodic independent security assessments.
• Staff Access Controls: Access to personal data is restricted to authorised personnel only, on a need-to-know basis, and governed by internal data handling policies.

12. Your Rights

Subject to applicable data protection law, you have the following rights in relation to the personal data coki88 holds about you. To exercise any of these rights, contact our support team via live chat or email.

We will respond to all valid data rights requests within 30 days. Where a request is complex or there are a high number of requests, we may extend this period by a further two months, and will notify you of this extension. There is no fee for exercising your rights unless requests are manifestly unfounded or excessive.

13. Children & Minors

The coki88 Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. Age is verified through our mandatory KYC process during registration. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete all related personal data, and — where applicable — forfeit any funds held in the account.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms, including coki88. If you have reason to believe a minor has registered an account on our Platform, please contact our support team immediately.

14. Amendments to This Policy

Coki88 reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page. Where changes are material — meaning they significantly affect how your personal data is used — we will provide advance notice via a prominent notice on the Platform or by email to your registered address.

Your continued use of the coki88 Platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. We recommend reviewing this page periodically, particularly if you have active bonus offers or ongoing KYC submissions.

15. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a concern or complaint about how coki88 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week. Average response under 3 minutes. Access via the chat widget on any page of the Platform.
• Support Email: [email protected] (plain text — not a clickable link)
• Response Time: Email queries acknowledged within 1–2 hours. Timezone: Malaysia Standard Time (MYT / GMT+8).

We take all privacy complaints seriously and will investigate every concern raised. If you are not satisfied with our response, you may have the right to lodge a complaint with a relevant supervisory authority in your jurisdiction.