Terms & Conditions

1. Introduction

Welcome to coki88. This website and all associated services are owned and operated by Coki88 (hereinafter referred to as "the Company", "we", "us", or "our"). Coki88 operates an online gaming platform accessible athttps://coki88.lat that provides casino games, sports betting markets, live dealer games, and related services to eligible players internationally.

These Terms & Conditions (together with our Privacy Policy and Responsible Gambling Policy, collectively the "Agreement") constitute the full legal agreement between you (the "Player" or "User") and the Company regarding your access to and use of the coki88 platform. You must read these Terms carefully in their entirety before registering an account.

2. Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "Platform" means the coki88 website, mobile interface, and all associated software and services available at https://coki88.lat.
• "Account" means the individual registered account held by a Player on the Platform.
• "Player" / "User" means any individual who has registered an Account or is accessing the Platform.
• "Wager" means any bet, stake, or game participation placed by a Player using real-money funds.
• "Bonus Funds" means promotional credits awarded to a Player's Account, subject to separate wagering requirements.
• "KYC" means Know Your Customer — the identity verification process required under the Company's compliance obligations.
• "MYR" means Malaysian Ringgit, the primary transactional currency on the coki88 Platform for eligible players in Malaysia.
• "Wagering Requirement" (also "Rollover") means the number of times a bonus amount must be wagered before any associated winings become eligible for withdrawal.
• "Agreement" means these Terms & Conditions together with the Privacy Policy and Responsible Gambling Policy.

3. Acceptance of Terms

By registering an Account on coki88, clicking any "I Agree" or equivalent confirmation, or by continuing to access the Platform after these Terms have been updated, you confirm that:

1. You have read, understood, and agree to be bound by the full text of these Terms & Conditions;
2. You have read and accepted the coki88 Privacy Policy;
3. You have read and accepted the coki88 Responsible Gambling Policy;
4. You are at least 21 years of age;
5. You are not prohibited by any applicable law in your jurisdiction from accessing or using online gambling services; and
6. You are accessing the Platform voluntarily, for personal entertainment purposes only.

If you do not agree to any part of these Terms, you must not register an Account or use the Platform.

4. Account Eligibility & Registration

4.1 Age Requirement

Access to coki88 is strictly restricted to individuals who are 21 years of age or older at the time of registration. This restriction is enforced through mandatory KYC identity verification. Any Account found to be held by a person under the age of 21 will be suspended immediately and all associated funds (including any winings) will be forfeited. The Company reserves the right to request age verification documentation at any stage.

4.2 Registration Requirements

To register an Account, you must provide accurate and complete information including, but not limited to, your full legal name, date of birth, residential address, and a valid email address. You are required to notify the Company promptly of any changes to your registered information. The Company reserves the right to refuse registration to any applicant at its sole discretion.

4.3 One Account Per Player

Each Player is permitted to hold only one registered Account. The creation of multiple accounts by the same individual — whether to circumvent restrictions, claim multiple bonuses, or for any other reason — is strictly prohibited and will result in the permanent suspension of all associated accounts and the forfeiture of any balances held therein.

4.4 KYC Verification

The Company requires all Players to complete KYC verification before processing any withdrawal. You may be requested to provide a government-issued photo ID (such as a Malaysian MyKad or passport), proof of address, and proof of payment method ownership. Failure to complete KYC within the timeframe specified may result in Account restrictions or closure.

5. Account Security & Responsibilities

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your Account credentials with any third party. All activities conducted through your Account — regardless of whether they were authorised by you — are your responsibility. If you suspect that your Account has been accessed without your authorisation, you must contact coki88 customer support immediately via live chat or email.

The Company will never request your password by email, live chat, or telephone. Any communication claiming to be from coki88 that requests your password should be treated as fraudulent and reported to our support team at once.

6. Deposits & Payment Methods

Coki88 accepts deposits via a range of payment methods available to Malaysian players, including Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX (via Maybank, CIMB, Public Bank, Hong Leong, and other participating banks), as well as cryptocurrency options including BTC and USDT. All MYR deposits are credited to your Account at the prevailing exchange rate where applicable.

• The minimum deposit amount is RM50 for most payment methods.
• Funds are credited to your Account instantly upon confirmation from the payment provider.
• Deposits made from payment accounts not in your name will not be accepted and will be returned.
• The Company reserves the right to request proof of payment method ownership at any time.
• Deposit limits may be adjusted by Player request for responsible gambling purposes.

7. Withdrawals

Withdrawal requests are subject to the successful completion of KYC verification. All withdrawals must be made to a payment method registered in your own name. The Company will not process withdrawals to third-party accounts. Processing times vary by payment method, but most MYR withdrawals via DuitNow or FPX are completed within 5–30 minutes for verified accounts.

7.1 Withdrawal Conditions

• Any active bonus wagering requirements must be fulfilled before withdrawal of bonus-derived funds.
• The Company reserves the right to conduct additional security or fraud checks before approving a withdrawal.
• Gold and Diamond VIP members are entitled to priority withdrawal processing.
• The minimum withdrawal amount is RM100 unless otherwise specified in a promotion's terms.

7.2 Withdrawal Limits

Standard withdrawal limits apply based on your membership tier. Daily withdrawal limits and maximum single-transaction limits are detailed within your Account settings. Limits may be adjusted by the Company at any time in accordance with compliance or licensing requirements.

8. Bonuses & Promotions

All bonus offers and promotional campaigns made available on the coki88 Platform are subject to specific terms that will be communicated at the time of the offer. These specific terms are to be read in conjunction with these general Terms & Conditions.

8.1 General Bonus Conditions

• Wagering Requirements: All bonuses carry a wagering (rollover) requirement. Unless otherwise stated, the wagering requirement must be met in full before any bonus-derived winings may be withdrawn.
• Maximum Bet During Bonus Play: While a bonus is active, the maximum permitted stake per bet is RM50 (or the equivalent in other currencies). Bets exceeding this limit during active bonus play may result in bonus cancellation and forfeiture of associated winings.
• Game Contribution: Slot games typically contribute 100% toward wagering requirements. Table games (baccarat, blackjack, roulette) typically contribute 10–20%. Live dealer games may have varying contribution rates. Each bonus promotion will specify applicable contribution rates.
• Bonus Expiry: All bonuses expire within the window stated in the relevant promotion — typically 7, 14, or 30 days from the date of credit. Uncompleted wagering and unexpired bonus funds will be removed upon expiry.
• Sticky vs Non-Sticky Bonuses: Where a bonus is designated as "sticky", only winings generated from the bonus (not the bonus principal itself) may be withdrawn once wagering requirements are met. This will be clearly stated in the applicable promotion terms.

8.2 Bonus Abuse

The Company actively monitors for bonus abuse, including but not limited to: claiming multiple bonuses via accounts, exploiting technical errors, placing offseting bets to reduce risk during bonus wagering, and any pattern of play that the Company reasonably determines is contrary to the spirit of the promotion. Any Account found to be engaging in bonus abuse may have its bonus cancelled, winings forfeited, and Account suspended or permanently closed.

9. Wagering & Betting Rules

All wagers placed on the coki88 Platform are subject to the specific rules of the game or market in question. Game rules are accessible within the relevant game interface. The following general rules apply across all betting and gaming activity:

• All wagers are final once confirmed. Errors in bet placement (wrong amount, wrong selection) cannot be reversed after confirmation.
• The Company reserves the right to void any wager that was placed based on a technical error, mis-priced odds, or software malfunction. Affected players will be notified and their stake refunded.
• Sports betting odds are subject to change up until the moment bet is confirmed. The odds displayed at the time of confirmation are the odds that apply to your wager.
• In the event of a live sporting event being abandoned or suspended before completion, settlement rules specific to that market will apply. Refer to the relevant market rules within the betting interface.
• The Company will not be responsible for any internet connectivity issues that affect the placement or settlement of wagers.

10. Prohibited Activities

The following activities are strictly prohibited on the coki88 Platform and will result in immediate Account suspension and possible forfeiture of funds:

• Registering or operating more than one Account;
• Providing false, misleading, or incomplete information during registration or KYC;
• Using the Platform if you are under the age of 21;
• Using the Platform from a jurisdiction where online gambling is unlawful;
• Attempting to exploit software bugs, game vulnerabilities, or technical errors for financial gain;
• Using any automated software, bot, script, or artificial intelligence to interact with the Platform;
• Engaging in any form of collusion, match-fixing, or coordinated play intended to manipulate game or betting outcomes;
• Conducting transactions through the Platform that constitute or are intended to constitute money laundering;
• Chargebacks or reversal of deposits after funds have been used for wagering;
• Any activity that the Company, in its reasonable judgment, determines to be abusive, fraudulent, or harmful to the integrity of the Platform.

11. Intellectual Property

All content on the coki88 Platform — including but not limited to software, text, graphics, logos images, game interfaces, and audiovisual elements — is the intellectual property of the Company or its licensors and is protected by applicable copyright, trademark, and intellectual property law. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial entertainment purposes only.

You must not reproduce, distribute, modify, publicly display, or create derivative works from any content on the Platform without the prior written consent of the Company. Unauthorised use of any coki88 intellectual property may result in legal action.

12. Limitation of Liability

To the fullest extent permitted by applicable law, the Company, its directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or in connection with your use of the coki88 Platform, including but not limited to:

• Loss of winings or profits;
• Loss of data;
• Interruption of service due to technical maintenance or unforeseen outages;
• Damages resulting from the Player's own failure to secure their Account credentials;
• Any reliance placed on information published on the Platform.

The Platform is provided on an "as is" and "as available" basis. The Company makes no warranties, express or implied, regarding the uninterrupted availability or error-free operation of the Platform.

13. Responsible Gambling

The Company is committed to promoting responsible gambling practices. Coki88 provides the following tools to all Players, accessible directly from Account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit caps;
• Loss Limits: Configure maximum loss thresholds over defined periods;
• Session Time Reminders: Receive alerts after defined period of continuous play;
• Self-Exclusion: Request voluntary exclusion from the Platform for periods of 1 week, 1 month, 6 months, or permanently.

All Players must be21 years of age or above. Gambling is intended as entertainment only and should never be considered a source of income. If you believe gambling is negatively affecting you or someone you know, please visit our Responsible Gambling page for full guidance.

14. Termination & Suspension

The Company reserves the right to suspend or permanently close any Account at its sole discretion, with or without prior notice, in circumstances including but not limited to: breach of these Terms, suspected fraud, money laundering, bonus abuse, violation of the prohibited activities clause, or any other conduct that the Company reasonably considers harmful to the Platform or its users. In cases of Account closure due to a proven breach, the Company reserves the right to withold any balance held in the Account pending investigation.

A Player may close their Account voluntarily at any time by contacting customer support via live chat. Any remaining real-money balance at the time of voluntary closure (net of any outstanding wagering requirements on bonus funds) will be returned to the Player's registered payment method, subject to completed KYC verification.

15. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated and licensed to operate. Nothing in this clause affects your statutory rights as a consumer under applicable local legislation.

Coki88 operates under international online gaming licensing. The platform is not regulated by any Malaysian domestic authority. Malaysian players acknowledge their personal responsibility to comply with all applicable local laws regarding participation in online gambling activities.

16. Amendments to Terms

The Company reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Where changes are material, we will endeavour to provide reasonable notice via the Platform or by email to your registered address. The date of the most recent revision is displayed at the top of this page. Your continued use of coki88 following the publication of any revised Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.

17. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, you may contact the coki88 customer support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on any page of the Platform. Average response time is under 3 minutes.
• Support Email: [email protected] (plain text — not a clickable link)
• Response Time: Email queries are typically acknowledged within 1–2 hours. Timezone: Malaysia Standard Time (MYT / GMT+8).

For concerns relating to responsible gambling, self-exclusion, or account closure, please visit our dedicated Responsible Gambling page or contact our support team directly. We are here to help.